Front Desk Supervisor - Hampton Inn & Suites Asheville - Biltmore Village

Biltmore Farms, LLC


Job Description
Picture Yourself at Biltmore Farms as part of the Vanderbilt legacy of hospitality!Why join our Front Office team?Flexible scheduling with full-time, part-time, and various shifts!Signing & Retention Bonuses totaling $700 within 90 days!Outstanding medical, dental, and vision benefits coverage!Fun wellness program with annual bonus of up to $600!401K retirement plan with employer matching program!Vacation, sick leave, and paid holidays!Hilton brand hotel discounts for you, your family, and your friends!YMCA membership monthly discount!Friendly and supportive work environments!Incredible employee learning and growth opportunities!Exciting employee events and activities!You are the type of person who has never met a stranger, and if you did your charisma would charm even the weariest of travelers and give them a warm welcome to our city. Maybe you have been called a "people person," but it's your ability to be a "professional people person" that truly makes you stand out from the crowd. Can you see yourself at Biltmore Farms as a Front Desk Supervisor? We can!As a Front Desk Supervisor, you will:Supervises Front Desk staff to ensure smooth and efficient operation during the assigned shift. Create and communicate the daily sales strategy to the front desk staff each shift to optimize hotel sell out efficiency.Demonstrate working knowledge of the service standards. Train and develop current and new staff member to perform at a peak level by empowering them to solve guest issues and creatively sell out the hotel. Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs guest service agents in the details of work. Observes performance and encourages improvement. Hold monthly staff meetings to discuss front desk issues and continually train the front desk to further develop their skill set.Uses creative management skills to solve guest and team member problems. Ensures compliance with company standards to ensure consistent high-quality guest relations. Manages desk, resolves guest concerns, handle emergencies and other challenges that may occur during the assigned shift. Implements resolutions by using discretion and judgment.Act as PM hotel MOD when scheduled.Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and team members. Regular attendance in conformance with the standards, which may be established by Hampton Inn & Suites from time to time, is essential to the successful performance of this position.Specific Job Knowledge, Skills, AbilitiesBasic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. Ability to read, write, speak and understand the English language to communicate effectively with guests and employees. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. Ability to access and accurately input information using a moderately complex computer system, including Hampton Inn & Suites property management systems Interpersonal skills to provide overall guest satisfaction. Ability to work under pressure and deal with stressful situations during busy periods. Education & ExperienceAt least a two-year Associates degree preferred. Hospitality/customer service experience required. Two years combined prior front desk and supervisory experience is preferred.Physical:Requires finger agility, grasping, writing, constant standing, sitting, frequent walking, repetitive motions, visual insight, and may, on occasion, lift and carry up to 40 pounds.Post Offer / Pre-Employment:For the on-going safety and well-being of our employees and guests, Biltmore Farms' on-boarding process includes a criminal history disclosure and screening process for employees selected for employment. This process begins after an offer of employment is extended in writing. Final decisions on employment will be treated in accordance with federal-, state-, and local laws and guidance and determinations will be made on a case-by-case basis prior to adverse action. Biltmore Farms is dedicated to matching candidates with a criminal history to a position where they can be successfulNOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer participates in E-Verify. Click for more information.AVISO: La Ley Federal le exige a todos los empleadores que verifiquen la identidad y elegibilidad de empleo de toda persona contratada para trabajar en los Estados Unidos. Haga para obtener mas informacion.
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