Customer Service Rep D Shift

GEODIS


Job Description
Chatting with our personal job assistant, Sophie, is the fastest way to search for jobs and fast track your application to our recruiters. Connect with Sophie today by going towww.workatgeodis.comor Text to apply by texting GEO to 25000Job Duties: - Interacts with customers by phone, email, or in person and receives orders or changes in serviceAdjusts complaints concerning billing or service rendered, referring complaints of service failures to designateddepartments for investigationProcesses and inputs all customer orders and receipts. Runs stock reports to check for product availabilityGenerates all related paperwork and necessary information required for customer work orders, checks all orders for specialrequests, and posts inventory recordsCoordinates special, last minute shipping requests with the transportation departments, expediting orders as necessaryTraces orders as required and notifies customers of any activity concerning their merchandise, including shipping andtracing informationAssures proper invoicing of accounts by verifying computer generated invoicesMaintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts,invoices, shipments, inventory counts, etc., in a courteous and efficient mannerReports customer feedback to management, including any signs of customer dissatisfactionActs as liaison between the warehouse and the customer in administration of accounts and between the office andcustomer regarding invoicing and credit changesPerforms paperwork associated with orders including the maintenance of customer filesPerforms clerical work as required including answering phone calls, operating various office machines and computers,corresponding with customers and greeting customers and visitors in the officeMaintains current and accurate procedure book which details the processing requirements for each account; prepares anyreport concerning customer services activities and performs other customer service and company related duties asnecessaryNotifies management of all requested changes from the customer regarding shipping, handling, or administrativecharacteristicsWorks with management regarding product routing for customersOther duties as required and assigned For food accounts, incumbent is responsible to report food safety problems to senior management to initiate actionRequirements:High school diploma or GED (General Education Diploma) equivalency Minimum 6 months related experience and/or trainingExperience with AS400 operating systems and warehouse management systems preferredPC literate with experience with Microsoft Outlook, Word and Excel Ability to write reports, business correspondence, and procedure manualsAbility to effectively present information and respond to questions from groups of managers, customers, and co-workersAbility to solve practical problems and deal with a variety of concrete variables in situations where only limitedstandardization existsAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule formEnvironment:While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to sit, reach with hands and arms, and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. The employee is occasionally exposed to moving mechanical parts and vehicles and is regularly exposed to ambient lighting and temperate climate conditions. The employee may be exposed to extreme heat and extreme cold including climates consistent with outside weather conditions. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Job Duties as documented in this job description are considered "Essential Functions" and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform "Essential Functions" of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the "Essential Functions".
Industry