Customer Experience Representative

Clean Direct Inc.


Job Description

Job Description

Job Description

We are seeking a Customer Experience Representative to join our team! You will be responsible for spearheading an exceptional customer experience for our existing and potential customers.

Responsibilities:

  • Drive exceptional Customer Experiences with every engagement
  • Handle inbound transactional, light-duty sales & service calls
  • Make outbound, touch-base calls to existing customers
  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Handle transactional and e-commerce related customer purchases
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Document all customer interactions in Hubspot
  • Work in Shopify, Gmail and other various cloud software
  • And many other miscellaneous customer service issues

Qualifications:

  • 2 years previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Savvy online and with a computer

This is a contract to permanent position for the right candidate. The ideal candidate will have at least 2 years of experience in a similar role.

A resume is required. We also perform a background check before being hired for the position.

We are a smoke-free, drug-free workplace. It is the policy of Clean Direct Inc to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information or any other characteristic protected by law. Clean Direct Inc. prohibits any such discrimination or harassment.

Company Description

Clean Direct Inc. / SkyVac simply focuses on the customer's business success and growth. We are high-end, professional, specialists in the niche cleaning equipment industry. We are the North American Master Distributor for popular brands like SkyVac and Ionic Systems as well as national distributors for many other lines. Our customers are specialty cleaners, business services contractors, franchisors, and facilities managers.
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