Assistant General Manager

Buffalo Wild Wings

Job Description

The Assistant General Manager (AGM) position creates legendary experiences for guests and team members through the management of the Heart of House (HOH) and assumes full responsibility for the sports bar in the General Managers (GM) absence. The AGM is directly accountable for the execution and performance of the HOH and provides direction and supervision to all kitchen team members.

Operational Efficiency

Manages the operation of the sports bar, conducting effective figure 8s throughout each


Supports the management of COS, CVDs and labor related costs for FOH

Responsible for GLI, PGR and other guest feedback metrics related to HOH service

Manages the HOH execution (service, safety and efficiency) as well as the overall HOH

financial and labor performance

Oversees effective and efficient scheduling of labor for HOH

Assists in managing food cost and variances

Reviews and analyzes overall inventory and ordering levels

Assists the GM in overseeing overall restaurant performance and sales building initiatives

Assists in successful management of all rollouts and introductions of new products, tools

and services

Manages the balance of labor hours and service efficiency during their shift to meet labor

guidelines without sacrificing guest service

Team Member Development and Coaching

Interviews, hires, onboards, trains, develops and retains team members, with specific

responsibility for HOH staffing

Mentors, coaches and counsels team member and shift manager behaviors. Disciplines and

terminates team members as needed

Ensures the execution of training programs and ensures compliance for direct reports on all

training and certification requirements

Handles team members' complaints or concerns by actively listening, involving the

necessary individuals, investigating and resolving where appropriate

Supports GM with HOH Wing Certified Trainer (WCT) selection and training program


Stays current on all federal, state, local and company required training and certifications,

such as responsible alcohol service and food safety

Other duties as assigned

Regulatory Duties

Diligently follows and enforces food and general safety requirements and models behavior

that protects them and others

Stays current on all federal, state, local and company required training and certifications,

such as responsible alcohol service and food safety

Assures compliance of all federal, state, and local laws as applicable to operations

Other duties as assigned 

General knowledge of labor laws, health codes, safe food handling and sanitation, * responsible alcohol service, safety and security systems and procedures and computer * operations * Strong people management and communication and interpersonal skills * Superior guest service and hospitality skills * Skill in time management and organization with attention to detail * Self-motivated and a passion for teaching others * Ability to read and comprehend written materials and perform basic to intermediate * mathematical computations * Ability to maintain a high degree of pace and intensity for an extended period of time * Minimum 2 years of restaurant/bar experience in a leadership role * The physical demands for this position require the individual to sit, stand, bend, lift up to 50 pounds, and * move intermittently during working hours. These physical requirements may be accomplished with or * without reasonable accommodations. The duties of this position may change from time to time. Buffalo * Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild * Wings or its managers. This job description is intended to describe the general level of work being * performed. It is not intended to be all-inclusive.