Front Desk Supervisor ($500SIGN-ON BONUS)

Colorado Springs Marriott


Job Description
About Us: Colorado Springs Marriott, nestled in near the Rocky Mountains and the downtown area of the second largest city in the state, is an excellent location to join a world-class team that values development and growth for each member. Our hotel makes a perfect home base for outdoor enthusiasts embarking on climbing or hiking excursions at Pikes Peak and Cave of the Winds. When it's time to enjoy the great indoors, we offer easy access to all the shops and art galleries in downtown Colorado Springs. Our property features renovated, pet-friendly rooms and suites, a full-service restaurant with stylish outdoor patio with fire pits, 15 flexible event spaces, fitness center, and pools. Come experience our Culture of Care and find out today what a career at the Colorado Springs Marriott with Pyramid Hotel Group can mean for you! Description: FRONT DESK SUPERVISOR$500 Sign On Bonus After 90 days!WAGE: $17.25/HourElevate your career to new heights and join our team at the Colorado Springs Marriott. The Colorado Springs Marriott is a beautiful, modern full service 309 room property located in north Colorado Springs with breathtaking views of Pikes Peak.We offer our associates the following incredible benefits:$500 Sign-On Bonus: $250 after 90 Days, $250 after 6 MonthsAssociate Referral BonusIncentive Bonus PlansQuarterly Bonus ProgramPaid Time Off (PTO)Unlimited PTO RolloverPTO Cash Out Option5 Sick Days 7 Paid HolidaysOne of the most comprehensive and affordable employee benefit/insurance programs in the hospitality industryCompany Paid Life & AD Insurance401K MatchAssociate Meal ProgramTuition ReimbursementMarriott Hotel Room Discounts WorldwideFree ParkingAdvancement OpportunitiesPOSITION SUMMARYThe Front Desk Supervisor is responsible for daily supervision of the Front Desk staff, quality service, guest satisfaction and safety. Supervises check-ins, check-outs, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Supervises the processing of guest bills and collection of payments in compliance with cash handling, credit card processing and accounting policies and procedures.ESSENTIAL FUNCTIONSSupervise the Front Desk staff. Ensure new associates are equipped with the necessary knowledge and skills to achieve job expectations.Supervise and process guest check-ins and room assignments following the hotels rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.Supervise and process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands.Supervise and process pre-register, block reservations and, as appropriate, same day and future reservations. Cancel room reservations according to policies and procedures.On time and at work when scheduled and in proper uniform.Attend department meetings as scheduled.Consistent professional and positive attitude and actions when communicating with guests and associates.Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason.Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.Other duties and tasks as requested by management. Requirements: Education and ExperienceHigh school education plus schooling in hospitality management, business or related experience preferred. Two or more years of related experience. Familiarity with hospitality industry practices preferred. Skills and AbilitiesAbility to effectively and efficiently supervise staff, daily operations and resolve operational problems in compliance with policies and procedures. Ability to appropriately motivate, train, monitor and address staff performance. Knowledge of guest service and the ability to correctly process check-ins and check-outs, answers questions, and resolves guest requests in compliance
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