Assistant Studio Manager

Orangetheory Fitness Denville

Job Description

Job Description

Looking for an incredibly exciting management opportunity, you have found it!! Orangetheory Fitness is a trendsetting fitness franchise with 1000+ locations nationally and internationally. We are currently seeking a qualified Assistant Studio Manager to help drive sales and customer service excellence for our group fitness training facility in the Denville NJ area. This is a hands-on position, that will have varying hours, works days, an amazing staff, and an incredible workout! We are looking for a HIGH energy leader with a truly positive attitude that can lead our sales team and Fitness coaches.

As an AssistantStudio Manager, you will be responsible for supporting the Studio Manager and providing leadership and daily direction to the sales teamin our facility. YOU must have a solid understanding of fitness sales, experience leading a sales team and a strong customer service background. As a leader in our studio the ASM must execute on our lead generation plan to increase fitness program sales as well as promote the health and wellness benefits that are associated with our workout. This leader must have experience coaching personnel, developing staff and knowledge of goal setting.

Responsibilities and Duties

  • Properly managing and exceeding all sales and operational targets
  • Lead and coordinate initial and ongoing sales drivers (studio events, outreach)
  • Responsible for overseeing the sales process and systems
  • Manage, monitor, coach-develop and evaluate the performance of all OTF-related staff
  • Compliance and adherence to OTF Business Policies for daily studio operations
  • Assist with the hiring, training and scheduling of all OTF studio staff
  • Responsible for recruiting and on-boarding all new OTF employees
  • Develop a high energy supportive culture through sales contests and incentive based motivation
  • Model all studio activities through self-involvement (leading by example)
  • Train and mentor teammates for ongoing success and future growth
  • Ensure OTF branding through consistency and continuity in all actions
  • Properly empower, monitor and evaluate specifically assigned responsibilities of sales team and fitness team
  • Be promotionally-oriented and have the ability to direct sales through company required outreach programs
  • Responsible for 30-60-90 and annual OTF staff performance reviews.
  • Enforce OTF corporate policies, business practices, systems and processes.
  • Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiries (general and sales related), Guest Registration, cash handling, delinquent account procedures, customer care calls, change requests and document scanning
  • Provide and maintain the highest level of customer service
  • Provide effective decision making regarding customer service issues
  • Plan and promote special events for the studio on a monthly basis, using OTF tools for effective outreach and community involvement.
  • Responsible for ensuring that the facility is clean, maintained and operationally sound.

Qualifications and Skills

  • Proven fitness sales leadership and sales background REQUIRED!
  • Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients
  • Min 2-3 years of previous sales experience required
  • Min 2-3 years of management experience required, including directly overseeing all aspects of staff management from hiring, training, supporting, discipline, and termination
  • Previous management experience in the health & fitness industry strongly recommended
  • Strong work ethic, integrity, and professional demeanor
  • Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients
  • Solid verbal and written communication skills required
  • Ability to multi-task and manage client and staff concerns
  • Strong computer skills required with knowledge of MS office programs (Excel, Word)
  • Associate or Bachelor's degree in business or related field with 3+ years of management experience preferred
  • Ability to work and function in a TEAM environment
  • Flexible to work early morning, evening and/or weekend hours as needed
  • Health & Fitness minded people with a passion for fitness strongly preferred