Office Support

American House

Job Description

$500 Sign-On Bonus

BENEFITS: Blue Cross Blue Shield Health Benefits, Dental, Vision, STD, Life Insurance, 401k Match, Paid Holidays, Flexible Schedules

SUMMARY: Under the direction of the Community Relation Director, this position is responsible for ensuring that the programs and services delivered are consistent with American Houses philosophy of Senior Living and that the highest quality of customer service is provided for our communities, supporting their ongoing efforts to maintain and increase occupancy, and the overall management/integrity of the building during scheduled hours where the Executive and Community Relation Directors are not on site.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned as needed.

Office Support is to Ensure the highest quality of customer service is available for our residents

Office Support is Responsible for sales initiatives as described and outlined in the American House Sales Manual

Office Support is to Respond and address to any resident concerns which arise during shift

Office Support is Responsible for carrying out any emergency procedures required during shift

Office Support is to Perform welcome orientation with new residents

Notifies Executive Director of emergency situations

Note areas or articles in need of repair and report to Community Relation Director

Other duties as assigned by Community Relation Director and/or Executive Director

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Excellent communication skills and a compassion for older adults

Experience in sales preferred

Supervisory experience preferred


Ability to read, analyze, and interpret facility forms, signs and product instructions. Ability to speak clearly and interpret verbal communication.


High degree of interpersonal relationship skills

Strong organizational and time-management skills

Considerable initiative, judgment, and leadership skills

Telephone skills

Problem solving and logic skills

Computer skills

Company Introduction

Founded in 1979, American House Senior Living Communities vision is to provide high-quality housing for seniors at an affordable price. That vision of excellence has endured for more than 40 years and expanded to serve residents at a number of senior housing communities. Our mission is to enrich the lives of those we serve, providing an environment that fosters meaningful relationships. Our vision is to be an innovative senior housing company that creates sustainable excellence and stakeholder value, with an unparalleled commitment to compassionate care provided by passionate people.