Mgr- Technology Program

Subway


Job Description
The LAC Digital Program Manager will play a critical role in launching new digital products for Subway throughout Latin America and the Caribbean. This individual will work with internal stakeholders across marketing, operations, and technology as well as external stakeholders including vendors and franchisees to drive a clear set of priorities for the scoping and deployment of a new remote order, loyalty, and third party delivery aggregation product throughout the region.Responsibilities Drive regional knowledge of product capabilities, configuration options, and program scope through close coordination with local business and technical teams Serve as the primary point of contact with vendor providing online ordering, loyalty, and third-party delivery aggregation platform Manage delivery of integrations between vendor and internal technology teams Coordinate closely with country technology leads to define deployment model, set implementation schedules, and measure progress Communicate product scope and program status to relevant stakeholders including executive leadership, regional technology team, and other business stakeholders Collect and organize customer feedback to drive future process and product improvement Partner with the business to set KPIs for success and regularly measure and communication progress Required Skills and Experience 2-5 years experience managing digital products in e-commerce or related domains Experience leading cross-functional teams Experience managing and partnering with vendors to implement digital products Familiarity with core e-commerce concepts (customer journeys, conversion funnels, etc.) Ability to anticipate risks and devise solutions in the moment Comfort with ambiguity, frequent change, or unpredictability Ability to communicate clearly and precisely across cultures, languages, and different organizational levels Preferred Skills and Experience Fluency in English, Spanish, and Portuguese Experience launching customer facing digital experiences (remote order, loyalty) Project management experience Experience working in the QSR industry Located in Miami, FL
Industry