Guest Coordinator

Ulta Beauty, Inc.

Job Description
OVERVIEW: Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industrys most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belongingeven as theyre plotting a bold, strategic course of exciting innovations destined to revolutionize the industry. Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and stability. We are the future of beauty services. Be part of the transformation. : We invite you to submit your application as we may have positions open now or in the near future, depending on current business needs.THE IMPACT YOU CAN HAVE:Whats a genuine smile worth? Or a passion for all things beauty that radiates through your voice and from every part of who you are? We think its hard to overstate, really. But as a Guest Service Coordinator at Ulta Beauty, youll quickly learn its indispensable. Because youll be the face of the services departmentthe first point of contact for guests wanting a warm, inviting and simple beauty experienceyour whole approach and make-up will play a significant part of the teams overall success.Create raving fans from the first Hello!Youll accomplish all of this by:Offering prompt, friendly, courteous service in the Salon pro-hair areaManaging Salon phone calls, appointment systems, guest records and Salon traffic flowUsing suggestive selling techniques (e.g., Would you like a deep conditioning treatment with your haircut today?)Informing guests of current promotions and providing knowledgeable, professional product recommendationsHandling sales, refunds and exchanges courteously and accuratelyResolving guest concerns promptly and satisfactorilyCompleting necessary paperwork in a timely, consistent and accurate manner : THE ESSENTIALS FOR SUCCESS: Qualified candidates will possess a high school diploma or equivalent (no prior experience is necessary). Additional requirements include:A demonstrated competency with sales, products and serviceThe ability to troubleshoot and successfully rectify guest concernsThe ability to work independently and as part of a teamThe ability to build strong and enduring guest relationships Essential Functions:On a regular basis, requires the ability to walk On a regular basis, requires the ability to reach with hands and armsOn a regular basis, requires the ability to stand for a minimum of 4 hoursOn a regular basis, requires the ability to lift and/or move 50 lbs.On an occasional basis, requires the ability to climb a ladder and balanceOn a frequent basis, requires the ability to stoop, kneel and crouchReceptionist, Salon Assistant, Scheduling Assistant, Scheduling Supervisor, Secretary, Salon Lead, Customer Service Lead, Customer Service Representative, Service Coordinator About: AtUlta Beauty(NASDAQ: ULTA),the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beautys own private label. Ulta Beauty also offers a full-service salon in every store featuringhair, skin, brow, and make-up services.We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.