Dispatcher - Baytown


Job Description
Gulf Coast, a CRH Company, is a locally-based construction company and building materials supplier owned and operated by CRH Americas Materials, the largest asphalt, ready mix and aggregates producer in North America. Gulf Coast is part of CRH America's growing Texas-based network of 47 locations and over 1,200 employees statewide.Position OverviewThe dispatcher processes and coordinates the phone sales and distribution of asphalt and crushed concrete products for multiple plants. Responsible order entry, coordination and shipping based on customer orders. Requires day-to-day communication with other employees and customers.Key Responsibilities (Essential Duties and Functions)Dispatcher must be aware of special jobsite conditions that require specific trucks, spacing, material needs, etc.Dispatcher needs to be familiar with the delivery area and must be able to assist lost drivers in finding jobsites, determine travel times to jobs.Dispatcher must be customer service minded and, be able to keep a level head under stressful conditions in a high paced environment.Dispatcher must be able to quickly build rapport and relationships with others, including team members, customers & vendors. Responsible for a safe work environment for themselves and co-workers.Properly follow all company policies and OSHA/MSHA regulations for safe working procedures and environment. Wear personal protective equipment (PPE) in designated operations and production areas as stated by OSHA and/or MSHA.Follow directions of Foreperson as to daily tasks and expectations.Display a professional, positive and courteous attitude to co-workers, supervisors, and the general public at all times.Reliable attendance is essential to performance in this role.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Education/ExperienceMinimum high school/general education degree (GED) required.Previous related experience in dispatch for asphalt & aggregate or transportation industry preferred.Work RequirementsCommunicate effectively with customers as well as truck drivers to dispatch orders in a timely and efficient manner.Must provide excellent customer service by phone; scheduling and organizing large numbers of people and equipment efficiently and quickly.Handle multiple tasks concurrently and perform under pressure.Perform opening and closing procedures.Must be able to act quickly and creatively to solve problems; work independently and make decisions.Utilize GPS tracking software and enter orders into dispatch scheduling software; ability to quickly learn different software programs.Perform preventative maintenance to plant equipment.Strictly adhere to safety requirements, policies, and procedures as outlined in the employee policy manual.Report to work at the designated start time.Work in a team environment and assist co-workers or supervisors/managers with other duties as required.Available to work overtime, nights and weekends when necessary. Reliable attendance is essential in performance of the role.Travel and work away from home when necessary.Knowledge/Skill RequirementsKnowledge of asphalt and concrete products, concrete mix designs and suitability for their intended use; weights and measures laws and regulations; trucks and transportation requirements and regulations; local area and distances for pricing and delivery.Must possess excellent verbal skills.Read and understand maps.Proficient computer knowledge.What CRH Offers YouHighly competitive base payComprehensive medical, dental and disability benefits programsGroup retirement savings programHealth and wellness programsA culture that values opportunity for growth, development, and internal promotionAbout CRHCRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! Gulf Coast, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.EOE/Vet/DisabilityIf you want to know more, please click on this link.