Consultant App Program.

Bank of America Corporation


Job Description
Job Description: The role is an individual contributor in Capabilities and Initiatives Management (C&I) in the Document Workflow Operations (DWO) organization within Operations. Primary responsibility will be supporting email campaign configuration and support in Salesforce Marketing Cloud. This role requires skills related to general Operations business processes, understanding business needs for email campaigns, Salesforce Marketing Cloud configuration, HTML, data files, email content configuration, production deployment, monitoring campaigns, general troubleshooting. Will need to be analytical with strong attention to detail and able to effectively collaborate with teams requesting email campaign configuration and technology support partners. Ability to manage a high volume of configuration requests with varying degrees of complexity and deployment timelines. Enterprise email configuration role responsible for reviewing business requirements, configuring email campaigns in collaboration with business teams, configuring email content, HTML coding, testing, production deployment, monitoring and troubleshooting of campaigns. Collaborates with business users and technology partners to implement email campaigns. May provide configuration direction for individual initiatives. Serves as a fully seasoned/proficient technical resource. Will not have direct reports but may lead projects and direct activities of a team related to special initiatives or operations. May collaborate with business partners, technical support teams, and other configuration resources to coordinate delivery of email campaigns. Routine accountability is for business process understanding and technical knowledge and capabilities. Works under minimal supervision, with general guidance from more seasoned resources. Required Skills: * Prior experience with email campaign configuration in Salesforce Marketing Cloud * Ability to interpret/write programmatic code * Experience editing HTML in a text editor (Notepad++) * Experience coding tables in HTML and familiarity/comfort with nested table structures * Some prior email dev and/or web dev experience * Some prior experience with AMPscript or another programming language - Javascript, PHP, Java, Swift * Should have experience configuring Salesforce campaigns, HTML, testing, collaborating with requestors and technical partners, and scheduling production deployments. * During campaigns, ability to understand monitoring data and proactively handle troubleshooting. * Ability to manage high volume of configuration requests with minimal supervision. * Analytical with the ability to understand business needs and configure email campaigns with a strong attention to detail and focus on the user experience. * Acts as a technical resource for translating business requirements and configuring email campaigns and content. * Must have excellent organizational, analytical, verbal, and written skills * Ability to communicate challenges and successes and foster positive working relationships * Proficient in MS Office Products - especially Excel * Hands on experience in designing, configuring, and successful deployment of complex solutions. Desired Skills: * This candidate should be able to work well independently and in large group settings, as well as handle multiple assignments simultaneously * May provide technical direction for individual initiatives * May collaborate with technical partners coordinate delivery of workflow solutions Shift: 1st shift (United States of America) Hours Per Week: 40
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