Specialist III-Srvc Activation


Job Description
***This position can be filled remotely anywhere within the country.*** About the Role: The Service Activation Specialist will have expert technical knowledge in either of the following technology areas or an adept combination of both: Advanced Data (MPLS) and Advanced Voice (TDM, or VOIP line/trunk/SIP). The role will entail successfully prioritize install workload, ensure order tasks have been completed at least 24 hours prior to install, and complete installation. Other responsibilities include directly accessing network elements to support required configuration work. The ability to configure, troubleshoot, and resolve any customer facing product or technology trouble in that respective discipline is a critical component of the role. In addition, the Service Activation Specialist will act as a SME answer point for the team. Essential Functions: Port/Route numbers via NPAC/SOA/DSET (Basic Voice) View/change the ACME Session Border Controller (Basic Voice) Configure or troubleshoot Broadsoft feature server. (Basic Voice/Data) Configures or troubleshoot switch translations in the following applicable switch platform(s) Sonus GSX/PSX, Lucent 5ESS, Genband G9000, Nortel DMS, Lucent PLEXUS, MetaSwitch and SCP's. (Basic Voice) Configure or troubleshoot the applicable PE Routers Route and implement IP routing protocols, DHCP & NAT settings (Basic Data). -Apply QOS/COS settings based on solution sold Configure or troubleshoot Windstream managed equipment from the core elements to the point of customer termination in either co-location areas or switch sites (Adtran models- 6xx,9xx, Netvana and Cisco) Performs Loop testing on T1 and analog activities. Conducts remote Digital Access and Cross-connect system (DACS) or Digital Cross-connect System (DCS) cross connects on T1 and above facilities (if applicable). Make necessary changes that the customer may require at time of install, update config builds, order details, including but not limited to feature, line configuration, and/or order design. View CLR and determine the network solution and required network components needed to fulfill an order or confirm network components have been fulfilled by PTD. (Basic Data/Voice) Perform Customer Acceptance during installation process/testing of services. Using IRIS, collect and troubleshoot SIP messaging and RTP. (Advanced Voice) Perform D channel captures on TDM solutions to determine point of call failure. -Perform debug messaging in Windstream managed equipment to determine point of call failures. Troubleshoot LD (least cost routing and LDP platform), Toll Free, Account code, and both simple and complex customer features. Capture and analyze multiple switch protocols as well as messaging between network and customer equipment (CPE/PBX) such as ISUP, TCAP, Q.931 and SIP. Tools utilized include IRIS, IAS, Q.931, ESM, Wireshark, and CDR Viewer. Configure or troubleshoot ACME Session Border Controller for Basic Registering solutions (Advanced Data). Configure RAVPN and IPSEC (Advanced Data). Configure BGP and OSPF routing protocols. (Advanced Data) Conduct DACS, MUX and multi-link configurations if applicable. Basic and complex provisioning of circuit access path for voice/data services, from Windstream network to customer premise for new and existing customers by way of virtual cross-connects in DACs and/or provisioning of Frame Aggregators for DS0, DS1, DS3, Ethernet. (ATM/frame relay, VoIP, Data Center) Configure & troubleshoot issues at the Data Link and Network layers of the OSI model. Conduct DACS, MUX and multi-link configurations if applicable. Configure & troubleshoot IP routes, MPLS private networks, Switches Do You Have? Working knowledge of basic/complex voice switches & translations (i.e., DMS, Sonus, 5E, Genband, Plexus, SCP's, MetaSwitch) Working knowledge of complex data products and services and SDWAN Working knowledge of phone systems as well as WINDSTREAM equipment (i.e., Adtran, Netvana, Cisco) Networking/sub-netting skills/Protocols and Technologies (TCP/IP, VoIP, PPP, Ethernet, ISDN, T1, DS3) Advanced understanding of Layer 3 protocols Minimum 2 years' experience with IP routing protocols, Ethernet, VLANs, VOIP, MPLS, ATM, Frame Relay, Cisco, IOS Minimum 2 years' experience in the data communications environment Knowledge of troubleshooting circuits & equipment in a fast-paced environment Even Better: 3-5+ years equivalent e xperience CCNA or CCNP certification Our Benefits: Medical, Dental, Vision Insurance Plans 401K Plan Health & Flexible Savings Account Life and AD, Spousal Life, Child Life Insurance Plans Educational Assistance Plan Identity Theft, Legal, Auto & Home and Pet Insurance https://windstreambenefits.com About US: Windstream Holdings, is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. Qualifications - External Minimum Requirements: High School diploma or equivalent and 5+ years experience with 3+ years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate. EEO Statement Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing. #LI-BG1 IND123Qualifications:Minimum Requirements:High School diploma or equivalent and 5+ years experience with 3+ years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.