Service Cashier Woods Cross Chevrolet

Murdock Auto Team


Job Description
Come to work and feel like family! Murdock Chevrolet in Woods Cross is a high volume Chevrolet dealership seeking a Service Cashier/Warranty Clerk with great detail and organization skills. This position is an office position with great potential for growth. We will pay you what you're worth and be competitive in our market. Position summary:Represent the Murdock Auto Team by managing tasks for our sales and service customers. Applying our core values of Integrity, Charity, Accountability, and Growth, you can help our organization stand in a league of our own in the automotive industry. Tasks:Communicates with the team in the service cashier area and Service managers to enthusiastically engage guests needs and concerns in regards to vehicles that have been through the service department: managing guest concerns, communicating payments processes, collecting payment, processing payments and account receivable accurately, and other basic needs for service area guests.Organize daily operational tasks for managing warranty billing and processing of paperwork to align with Murdock Auto Team's core values and enthusiastically engaging guests with questions.Schedule employees who work in the service cashier area to ensure proper staffing for phone calls, cashier window, and warranty work to be managed efficiently and effectively.Develop teamwork among the employees who work in the service cashier area and partner with other Murdock employees to create the best guest experience in the automotive industry.Interview new applicants for open positions and recommend people for Murdock to hire as needed when open positions occur.Problem solve with little supervision to handle unique issues that may arise as warranty claims are processed and guests experience unforeseen problems with their service experience.Enhances Murdock Auto Team's reputation by accepting ownership for accomplishing new and different tasks as defined by Murdock Auto Team Management and working as a valued team member with other departments as directed.Skills:Organization, problem solving, people management, basic computer and spreadsheet management, proper operation of all vehicle types, customer service, teamwork, communication with managers, engaging others, soft people skills, ability to learn in a fast-paced, small office, leadership, and adaptability to manage through change.Experience And Education: Must be able to work as a team member in a fast-paced environment with computers and basic communication software on computers. Must be a minimum of 18 years old and authorized to work in the United States with current driver's license and good driver record.Must be able to read and comprehend employee handbooks, warranty processes, and other automotive materials. Ability to learn quickly and take direction from dealership leaders.Experience in basic customer service skills preferred.Previous experience in managing people in an office setting preferred.Physical Requirements:Ability to walk; sit; use hands, handle tools, or feel; reach with hands and arms and talk or hear. Need ability to move around the dealership. Manipulate cameras and computer. The employee may be required to lift up to 20 pounds. Work in the Lot and Dealership with other employees in all weather conditions including excessive heat and inclement weather.
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