MyWebsite Customer Service Representative

1&1 IONOS, Inc

Job Description

1&1 IONOS, Inc. is a subsidiary of United Internet, a profitable, publicly held German company with a market cap of over $8 billion. 1&1 IONOS's North American headquarters is located in Chesterbrook, PA, a Philadelphia suburb. 1&1 IONOS is known for its comprehensive and affordable Internet products - its unique business model positions it as a one-stop-shop for web solutions. From domain registration to web hosting, site creation, technical support and cutting edge technology, 1&1 offers users every available resource to easily and affordably create and maintain an optimal online presence.

Founded in 1988, 1&1 IONOS is a global leader among web hosting providers. Internationally, 1&1 maintains more than 13 million customer contracts with both consumer and business users and the 1&1 group manages over of 19 million domain name worldwide. It also operates 5 highly-secure, green data centers housing more than 70,000 servers.

1&1 has grown since it introduced its distinctive approach to the U.S. market in October of 2003. Since the launch of its complete product line in the US, 1&1 has become one of the premiere web hosting companies serving the US market; making it one of the country's top 5 web hosting companies. In September 2008, 1&1 opened a state of the art 55,000 square foot data center in Lenexa, Kansas.

Job Summary:

The MyWebsite Customer Service Representative primarily supports 1&1 IONOS customers with their drag-and-drop website builders through inbound phone calls and email. Additional responsibilities of the position include assisting customers with their domains, email, ecommerce packages, and various marketing tools associated with the website builder. MyWebsite Customer Service Representatives also sell these products, assist with billing issues, and cancel packages as necessary.

Specific Responsibilities:

  • Resolving customer issues via phone, email and chat
  • Troubleshooting a wide range of technical and billing concerns and educating customers about our products and processes
  • Demonstrating both technical proficiency and effective soft skills in resolving customer issues
  • Recommending and selling the right products and services based on customer's business and personal needs
  • Effectively managing self to meet departmental goals and resolve incoming workload efficiently


  • Technical support and customer service experience is a plus
  • Strong written and spoken communication skills
  • Ability to adapt to changing products and processes
  • Ability to process and document phone calls, chats and emails efficiently
  • Ability to project a positive and helpful attitude to customers and colleagues
  • General familiarity with computer functionality and use of internet (training will be provided for specific 1&1 IONOS products)

1&1 is an Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.