In Office Entry Level Customer Service and Claims Positions! Training Program and Career Growth! - Frisco, TX

EFI Global

Job Description
The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.In Office Entry Level Customer Service and Claims Positions! Training Program and Career Growth! - Frisco, TXIF YOU CARE, THERE'S A PLACE FOR YOU HEREFor a career path that is both challenging and rewarding, join Sedgwick's talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets-their employees, their customers and their property. At Sedgwick, caring counts. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.IN OFFICE ENTRY-LEVEL PROFESSIONAL OPPORTUNITYDo something meaningful.At Sedgwick, we believe that caring counts.Are you looking for an impactful job requiring no prior experience that offers an opportunity to develop a professional career?Our Company offers a 'flexible first' work arrangement that, after a required in-office training period, allows for a combination of at-home and in-office work environmentsA stabile and consistent work environment in an office and/or virtual settingA training program to learn how to help employees and customers from some of the world's most reputable brandsAn assigned mentor and manager who will guide you on your career journeyCareer development and promotional growth opportunities through increasing responsibilitiesA diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needsAbout SedgwickTaking care of people is at the heart of everything we do at Sedgwick, and that starts with our own employees, or as we call them, colleagues. Our more than 30,000 colleagues in 65 countries around the world help millions of people each year through unexpected situations such as an illness, injury or absence from work, or damage to a building, home or car. We create and continuously foster a diverse and inclusive environment where all perspectives are welcomed, valued, respected, and heard. This focus enriches our culture and better enables us to take care of each other, our customers and their employees, and our communities.PRIMARY PURPOSE OF THE ROLE: To provide excellent customer service and internal support to an assigned team.ARE YOU AN IDEAL CANDIDATE? We are looking for enthusiastic candidates who thrive in a collaborative, team environment, show motivation and drive in their work ethic, are customer-oriented, naturally empathetic and solution-focused, and can multi-task.ESSENTIAL RESPONSIBLITIES may includeProvide excellent customer service to external customers and internal support to an assigned teamAct as a liaison between customers and team members when necessaryProvide detailed notes on phone calls, and track and code documentation according to standard processesEducate and inform customers about processes, timelines and status of inquiries via multiple communication channelsResolve issues with one call/one person responsesDirect calls to appropriate escalation path as neededTrack trendsInvestigate customer feedbackAssist with developing corrective/preventative actionsPerform administrative tasksQUALIFICATIONSEducation & Licensing: High school diploma or GED requiredSkills: Strong oral and written communication, computer literate - including Microsoft Office, organizational skills requiredExperience: Clerical or customer service experience or equivalent combination of education and experience preferredTAKING CARE OF YOUEntry-level colleagues are offered a world class training program with a comprehensive curriculumAn assigned mentor and manager that will support and guide you on your career journeyCareer development and promotional growth opportunitiesA diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and moreCOMPANY CULTUREHere at Sedgwick, our culture of caring is centered on uniqueness and belonging. We ensure every colleague knows they are part of a team, respected and valued for who they are, so they can be their authentic self at work. Leveraging uniqueness and cultivating belonging allows us to connect with each other, understand the needs of our customers and support the communities we serve. By fostering a team-building atmosphere, we can define shared goals, set expectations and processes that allow us to perform at our best. Work environment requirements for entry-level opportunities include -Physical: Computer keyboardingAuditory/visual: Hearing, vision and talkingMental: Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlinesNEXT STEPSIf your application is selected to advance to the next round, you will receive an e-mail notification with instructions and a link to complete a recorded video interview. Upon completion and submission of the video interview, a recruiter will be in touch.The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.