Guest Service Agent

Hersha Hospitality Management, LP


Job Description
Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Potential Career Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager Position Requirements * Immediately greet guest and offer to assist with their needs. * Register and assign guests to hotel rooms. * Establish method of payment and verify credit. * Make and confirm reservations. * Compute bills, collect payments, and make change for guests. * Transmit and receive messages, using telephones or PMS system. * Respond to guest requests in a timely manner. * Receive and resolve guest complaints, elevating to supervisor if necessary. * Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. * Perform bookkeeping activities, such as balancing accounts and conducting audits. * Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. * Follow sustainability guidelines and practices related to HHM's EarthView program. * Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. * Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. * Ensure overall guest satisfaction. * Perform other duties as requested by management. Experience * High School diploma or equivalent preferred. * Previous customer service experience or equivalent training required. * Knowledge of PMS systems preferred. Work Environment and Context * Work schedule varies and may include working on holidays, weekends and alternate shifts. * Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
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