DCN Manager II - Greater Tampa Area, FL

Foundation Partners


Job Description
Revolutionizing the funeral industry means blazing new trails, creating new ideas, developing strong relationships, preserving legacies, and compassionately caring for Families. With over 200 locations across the country, Foundation Partners Group is continuing to expand our reach, but we only do this with exceptional team members ready to embrace the future of the funeral industry. Our Team Members are vital to the health of our funeral homes, and we value the insight, ideas, and passion they bring every day to compassionately care for our Families. FPG is transforming the funeral industry one life, one family, and one community at a time. Join us as we revolutionize the funeral industry across the nation.We currently have an opening for a DCN Manager II to support our Greater Tampa, FLlocations.The primary responsibility of the DCN Manager is to lead and oversee the day-to-day operations of the Decedent Care Network (DCN), Care Center, financial performance, Team Member Development, customer service standards, and company reputation within the community. This position is an exempt position and will have supervisory responsibilities. The DCN Manager II is responsible for overseeing a Care Center that services 6000 calls per year. At this annual volume, the role provides leadership to a team working two shifts and a group of 5-10 transporters. Overview & Responsibilities: Contributes to overall efficiency by maintaining open and effective communication and maintaining accurate and timely client filesLeads facility management to include ensuring the fleet of vehicles and all areas of the building and grounds, i.e., landscaping, painting, and parking lot are adequately maintained and always in working orderDrives revenue, sales, and business results, and oversees the completion of open tasks timelyPartners with peers, and supervisors to ensure smooth implementation of any new company initiatives and proceduresLeads weekly updates with the supervisor to share and exchange resources and to ensure goals are metOperates and leads the development and implementation of new office technologiesManages deliverables; organizes and coordinates workflow, manages multiple tasks, deadlines, and projectsHolds self and direct reports accountable for all customer service standards as implemented for appropriate brandsHolds oneself and team accountable for completing all company assigned learning assignments, including but not limited to compliance, i.e., OSHA, FTC, harassment preventionLeads and holds team accountable to ensure the completion of administrative components accurately and timelyLeads the coordination and delivery of staff meetings - delegates when neededOversees and ensures the fleet is always shown ready and assists with maintaining the overall cleanliness, proper fueling, tracking of mileage, scheduled maintenance, and stocking of suppliesLeads key performance indicators, tracking removal cost, inventory, and vehicle mileage and scheduled maintenance and cooler logsLeads staffing to meet business needs, including hiring, onboarding, and training of all new hiresSchedules, coaches, and develops Team Members, and openly communicates to appropriate Team Members areas of successful performance and performance needing improvement to meet business expectationsPartners with Home Office shared services to ensure all standard operating procedures are followed and adhered to, i.e., Human Resources, IT, marketing, accountingModels and demonstrates empathy, emotional intelligence, and mindset of servant leadership to all internal and external stakeholdersLeads labor-management ensuring the team is working as scheduled, clocking in/out, taking breaks as scheduled, and avoiding overtime. Overview & Responsibilities: Must be 21 years or olderDegree in business management or a related fieldMinimum five years of professional experience in operation and logistic industryMinimum ten years of manufacturing experience is preferredValid state-issued funeral director license is preferredDemonstrated knowledge and experience of the funeral service is preferredStrong communication and grammatical skills, with the ability to proof workKnowledge of Microsoft Office Suite (Word, Excel, PowerPoint) Ability to multi-task and set priorities while being detail-orientedStrong sense of safety consciousness and awarenessAbility to work on-call/first call, in rotation as assigned, no regular hours, and work nights and weekends, over the phone, face to face, at the hospital hospice and residences as neededAbility to perform the essential job functions consistent, safely, and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standardsExcellent oral communication skills, including communicating effectively with internal and external customers, community leaders, clergy, and client families via one-on-one and group settingsAbility to establish and maintain effective internal and external work processes, works cohesively with supervisors, and builds strong relationships with peers and team membersAbility to follow detailed instructions and receive/apply constructive feedback with a positive attitudeGreat customer and internal service skills with the ability to lead customer interactionsOrganizational and planning skills; time management skills, and the ability to prioritize workAbility to lift 150lbs safely and walk, stand, and sit for long periodsAbility to use an address to find a location using GPS or directions apps, and must be able to navigate local roads and highways in medium/heavy traffic in the darkValid state-issued driver's license with a clear driving recordTeam Member Benefits Include: Entry-level and experienced professionals; students, and veterans - we offer complete career paths regardless of your career and life stage Unique ShareLife technology lets you create one-of-a-kind life celebrations for the families you serve Competitive salaries and performance incentives Team member referral bonus program Medical, dental, prescription, and vision insurance Vacation, sick, and holiday pay 401k with company match Company-paid life insurance, long-term disability, and short-term disability
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