Customer Service Associate

Royal Recruiter


Job Description
Job PurposePay Rate: $18/hr$1,000 Progression Bonus! Ask you recruiter for details Who we are:Our PEOPLE are caring, friendly and want you to succeedWe have a great CULTURE, in a team environment that is fun, encouraging and engagingWe take PRIDE in what we doCome and join one of our many Employee Resource Groups (ERGs) which are voluntary networks designed to unite associates across the company who share a common background, identity, characteristic, affiliation, or life experience.Who we want:Do you love providing world class customer service in a fun and results oriented environment?If you answered yes, we want to work with you! You will receive inbound calls from our Bank Clients' cardholders, answering questions, while driving issues to resolution to the client's satisfaction.We want our clients to receive a WOW experience as they interact with someone who can be both an active listener and help clients figure out the best solution.Use your great verbal and written communication skills to provide excellent service to our clients.What you'll get:A career with great growth opportunities and leadership development programs to help you achieve your goals.Competitive payBenefits on day one including medical dental and vision.Tuition reimbursementShift differentials for those working 2nd or 3rd shiftIf you are taking Spanish Bilingual calls, you will get a premium for that on top of your hourly rateA lucrative Referral Program with immediate payouts - get paid to work with your friends and family! Schedules Available: 9 a.m.-5:30 p.m. EST, 11 a.m.- 7:30 p.m. EST, 12:30 p.m. - 9 p.m.Holidays worked will be paid at the premium rate of double time and a half1 hours of Mandatory overtime is required in many of our lines of business due to business need. Any mandatory overtime will be paid at 1.5 times your base salary after you have worked 40 hours in a weekYour recruiter will discuss expectations with you in further detailBasic requirements for consideration:High School diploma or GEDMinimum of one year of experience working in a customer facing role, preferably in customer service (ex: retail, restaurant, hospitality)Preferred qualifications:Experience in a customer facing Call Center environment, preferably with an online bill pay service or financial institutionStrong work tenure with previous roles lasting a year or morePre-employment background, credit, and drug test are required.
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