Claims Agent (221212 - 021)

Kansas City Southern Railway

Job Description
Description This position is responsible for the timely investigation, handling and resolution of casualty claims and litigation in the assigned geographic territory in a manner consistent with applicable local, state and federal laws. Maintains communication involved parties and may collaborate with outside counsel and insurance vendors as needed. Accountabilities * Acts as the initial responder to all incidents and conducts on-site and off-site investigations and begins evidence gathering process (statement taking, photographs and video system downloads, etc.), documentation and preservation of evidence. * Investigates liability claims asserted against the company applying understanding of applicable laws. * Works with injured parties, employees, and outsiders who either have or potentially have a claim. Partners with injured employees and family to ensure access to medical and financially related services as needed in an effort to allow the employee to return to work as soon as possible. * Evaluates in cooperation with claimant and Counsel resolution to claims by evaluating facts, assessing related factors and determining preliminary outcome and indemnity estimates. * Partners with Counsel in the development and defense of a litigated case and may testify in court if required. * Handles review, validation and submission of medical and vocational rehabilitation invoices for settlement. * Works with digital photography and recordings of evidence (i.e., cameras on locomotives); * Works with KCS's insurance department and with outside insurance vendors; participates in case reviews; * Works with Engineering, Transportation, and Mechanical departments to review potential process improvements to minimize future incidents; * Exemplifies KCS Vision, Values, and Culture in each and every interaction with team, clients, and stakeholders. Ideal Candidate Qualifications: Required * Bachelor's degree from four-year college or university, preferably in Business, Insurance, Pre-law, Criminal Justice or Forensics * Five (2) years work-related experience, or equivalent combination of education and experience Preferred Requirements: * Experience working on contracts related to railroad/ transportation/ industry indemnification and working with Railroad Operations, General Code of Operating Rules (GCOR) and Safety Rules. * Two (2) years of experience analyzing and problem solving the technical aspects of investigations, evidence preservation, medical terminology and the law, including working with Federal Employers Liability Act (FELA) * Bilingual in English and Spanish Working Conditions * Participates in a rotating on-call schedule to provide coverage 24 hours per day, 7 days per week, and may perform work away from assigned territory. * The duties listed are representative of the job; however, it in no way states or implies that these are the only duties a person may be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is an essential function of the position. We Offer: * Complete health and welfare benefits package * Competitive salary * Incentive plan * Railroad Retirement benefits * 401k savings * Leave/vacation plan EEO Statement We value a culturally diverse workforce and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other legally protected basis, in accordance with applicable law. Company Overview In 1887, Arthur Stilwell constructed a north-south railroad while others were heading east and west, setting the tone for a century-old legacy of outstanding vision; entrepreneurial spirit; resilience in the face of adversity; and, willingness to challenge conventional wisdom. Building on that legacy, our culture is further defined by a new vision for the future and a core set of values - Safety, Customer Focus, Communication, Teamwork, Initiative & Innovation, and Diversity & Civility. We believe that the way we do business is as important as the business we do. In addition to a culture that allows employees to thrive, we encourage resourcefulness with an award, recognizing employees who see a problem (or opportunity), find a solution, and use whatever authority and resources are available to get a job done well - accomplishing what was previously thought could not be done. If you want to do work that is creative and strategic, be heard, grow professionally, be valued by your employer, and know that you are making an important contribution to an essential industry, a global supply chain, and the larger economy, Kansas City Southern may be the place for you. Job Location Shreveport, Louisiana, United States Position Type Full-Time/Regular Apply