Remote Service Support Specialist

Digital Air Control, Inc.


Job Description
Remote Service Support Specialist Houston, TXService Support Specialist Position Responsibilities+ Responds to a variety of customer service calls and emails on a timely basis.+ Completes accurate and detailed service reports for customers and DAC in a timely manner to allow for accurate invoicing and job cost tracking.+ Provide remote technical support to the end-user and team members to assist in troubleshooting installed BAS and security systems.+ Identifies and resolves problems for most types of service calls or quickly escalates the call to the next tier.+ Uses well-developed troubleshooting skills to isolate and repair problems in malfunctioning equipment or software.+ Communicates with and works with the other members of the team consistently to improve overall operations of the Service Department and company.Service Support Specialist Qualifications+ 1-3 years of experience installing, programming, and troubleshooting building automation controls systems.+ Good verbal and written communication skills.+ Skilled in the PC applications and in the use of word processing and spreadsheet programs.+ Experience with Desigo CC, ABB, and/or Tridium is a plus.+ Knowledge of a variety of electronic or direct digital controls systems (DDC).+ Experience troubleshooting simple to moderate level of Building Automation Systems issues.+ Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.+ The primary work location is remotely from BAS customer sites in the DAC office.+ Candidates will also need to adhere to safety guidelines and requirements as established by company policies and practices.+ Proven experience in the integration of various industry protocols, such as BACnet, and Modbus.
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