Job Purpose Coordinate pick up of trailers to customers.
Essential Duties and Responsibilities
Work in environments including adverse conditions such as cold, snow, rain or heat
Interact and communicate with customers via telephone, email and/or in person in a polite and courteous way
Customer service focused, represent a professional image regarding pick-up and any delivery problems.
Direct emergency vehicles and handle communication for emergencies when necessary
Complete a daily shift log and pass down information at end of shift to Security Guard
Perform trailer security exit checklist with Carrier Driver and store electronically with the Bill of Lading (BOL)
Submit Quality Issue notifications to Quality Department
Completes daily shift log by recording customer interactions and transactions, recording details of inquiries, complaints and comments as well as action taken in neat and legible hand writing
Records, documents and perform data entry for trailer moves
Maintain inventory/location records of finished goods and other trailers as needed
Escalates unresolved issues to supervisor
Register visitors and direct to entry points
Answering internal and external calls
Ability to multitask in a fast-paced environment
Read and interpret documents and instructions
Perform and complete Vehicle Daily Inspection checklist on assigned vehicle
Perform all assigned tasks in a safe, efficient, timely, accurate and highly productive manner according to company policy.
Contribute to the team effort to produce a quality product.
Attend scheduled work hours on a regular and timely basis. Maintain good attendance.
Ability to work overtime.
Ensure the safety of others near moving vehicles.
Maintain key and equipment list
Additional duties include, but not limited to filing, records retention, document copying and scanning, paperwork distribution, etc.
Ability to follow Company policies and procedures
Perform other duties assigned required by the Company