Front Desk Staff (Part-time)


Job Description

Part-time position starting at $20.12/hr (D.O.E)



Monday - Tuesday, 8:00 a.m. to 4:15 p.m.


Program Description

Patrick Place Apartments offers 71 units of permanent supportive housing with on-site case management services for single adults who have experienced homelessness.  As a Housing First/Harm Reduction program, Patrick Place Apartments welcomes residents without the requirement that they are clean and sober; some residents live with untreated mental health issues, substance use/abuse, and/or histories of trauma.  The Front Desk Staff helps ensure the safety of the building’s residents, provides support to residents in crisis, answers the phone, and works with other staff to create a positive environment.


Position Description

The Front Desk staff is central to providing a safe, respectful, and caring environment for the residents of Patrick Place Apartments. It is essential that the Front Desk staff provide a welcoming presence in the lobby, and offer hospitality to residents and their guests.


Ensure Building Safety

  • Staff front lobby desk and monitor building access.
  • Check in/out and welcome visitors to the building.
  • Monitor the building for hazardous conditions or situations.
  • Implement fire/emergency procedures as needed. Review procedures monthly.
  • Take the lead on emergency situations including medical, mental health and social crisis; contact appropriate staff and/or outside serve providers.
  • Monitor building via security cameras
  • Check in/out designated equipment/keys/supplies, etc.
  • Record significant occurrences in the daily log in a detailed and professional manner.
  • Ensure residents and visitors are following building rules.

Crisis Intervention

  • Work collaboratively with other staff to maintain a positive milieu in community areas.
  • De-escalate residents experiencing crises.
  • Assist Case Management team with pro-active outreach to keep clients engaged and to prevent crises.
  • Assist Case Management team with identifying client goals, using a Harm Reduction model.

Building Communication

  • Clearly communicate observations and interactions with residents in electronic log.
  • Answer phones and distribute calls/messages for both staff and residents.
  • Communicate visitors’ presence in lobby to resident rooms.
  • Sort and distribute mail, business messages, etc.
  • Interact positively with residents and visitors.
  • Work cooperatively with building staff and with visiting providers. Refer residents to appropriate staff as needed.

Building Upkeep

  • Maintain the first floor common areas, including sanitizing surfaces to ensure a safe and clean environment for residents and staff.
  • Respond to building emergencies.

Other Routine Duties

  • Some client/guest tracking and record keeping responsibilities.
  • Monitor use of computer lab, fitness area and common rooms to ensure residents are following building rules.
  • Complete and post notices for inspections, events, updates, etc. in a timely manner.
  • Keep all relevant paperwork stocked and updated as needed.
  • Other duties as needed.

Minimum Qualifications

  • Work history that demonstrates reliability and dependability.
  • Reliable access to a telephone, and be able to respond to phone calls in a timely manner.
  • Reliable transportation to and from work.
  • Experience working with individuals who are experiencing economic hardship, homelessness, mental illness and/or chemical dependency.
  • Work or volunteer history that demonstrates ability to interact and communicate with others.
  • Able to communicate effectively in English with staff and residents.
  • Basic computer skills
  • Ability to write reports, takes messages, and answer phones.
  • Demonstrable ability to handle crises in a calm, professional manner.
  • Ability to learn crisis intervention skills (e.g. first aid, CPR, de-escalation.)
  • Ability to ensure building security and resident cooperation.
  • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
  • Willingness to learn and work well within a team environment.
  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
  • Criminal history background checks are required prior to employment.

Preferred Qualifications

  • High School Diploma or G.E.D.
  • Experience working with homeless persons and/or formerly homeless persons.
  • Experience working in multi-family dwellings.