Veterinary Receptionist

PetVet Care Centers


Job Description

Fast paced Veterinary clinic based in Citrus Heights, CA looking for multi-tasking, motivated, and positive team member to add to our hospital's front desk!


Position Overview:

The Receptionist supports and adds value to an efficient organization dedicated to quality care and exceptional service. You will perform a variety of clerical and customer service work in providing support to the hospital, and to clients during often high stress situations.


Tasks include:

  • Coordinate the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems.
  • Identify potential emergencies in person, and over the phone, and schedule those appointments appropriately.
  • Organize and process all payment plans, billing statements, and collections.
  • Perform cashiering duties; process refunds, returns and credits as needed.
  • Responds to inquiries about the range of services the practice provides and the species it treats; refer to appropriate department/staff member as needed.
  • Input data to practice management software to check pets in; make simple postings to accounts; compile data for various reports.
  • Receive and distribute incoming mail; and process outgoing mail.
  • Coordinate and schedule appointments; provide clients with appointment reminders and any special instructions; call clients whose pets have overdue treatments.
  • Respond to client emails; type and edit a variety of correspondence, and process faxes.
  • Able to learn basic veterinary medicine terminology.
  • Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients.
  • Use Windows based computer systems, word processing, email, web search and other skills needed to effectively use software.

 


Minimum Qualifications/Requirements:

  • High school diploma, GED or equivalent combination of education, and/or experience.
  • Knowledge of clerical procedures such as alphabetizing files and records.
  • Must be flexible with scheduling and able to work some weekends and holiday.
  • Tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
  • Some moderately physically demanding work, involving lifting or carrying up to 50 pounds.

Please apply online through PetVetCareers.com

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