University Counselor I - Online Operations - Grand Canyon Education

Grand Canyon Education


Job Description
ESSENTIAL DUTIES and RESPONSIBILITIES: Include, but are not limited to, the following:Explores new opportunities, develops innovative strategies and builds sustainable and direct relationships with community school districts and/or others who have a key influencing role to generate awareness of GCU's programs.Adjusts recruitment strategies, presentations, and information packets to address prospective student's career/personal interests and parents' needs.Develops and executes the strategy and logistics necessary to cover the assigned geographic area which include organizing and attending events such as on-site information seminars and presentations, or representing the University at conferences and/or conventions targeting specific audiences. Acts as event host/chaperone for qualified students at various campus visit trips, ensuring student safety and maintaining professionalism at all times with all parties.Acts as Subject Matter Expert for assigned territories and GCU's higher educational programs for students and contacts to rely upon throughout the life-cycle enrollment process including application, admissions, tuition/financial aid, registration and nurturing through student start date.Actively engages in learning/education/information sessions by completing and achieving passing results on retention tests.Demonstrates in daily work activities the incorporation of new information/learnings and processes into the recruiting conversations with potential students.Identifies and prepares recruitment strategies to enroll students who persist to degree completion.Creates and maintains accurate contact history and necessary updates in GCU provided technology to manage potential students within assigned territory during each enrollment cycle.Develops and executes nurturing strategies for every student successfully enrolled.In collaboration with other University colleagues or management, develops marketing plans to promote the Colleges' programs to constituents.Facilitates the distribution of informational materials through all appropriate channels within a territory. Collaborates effectively with all GCU personnel in the enrollment process to enable seamless admissions processes.Consistently creates a positive enrollment experience for students.Consistently demonstrates enthusiasm and advocacy for GCU in all interactions.Provides excellent customer service (internally and externally) in all interactions by maintaining a pleasant and upbeat presence/tone in all interactions, returning phone calls and emails received during business hours the same day (Service Guarantee).Maintains professional appearance and interacts cooperatively with others.May provide mentoring to less-experience employees or student workers.Remains current with GCU's programs, new industry-wide trends and developments.SUPERVISORY RESPONSIBLITIES: None requiredQUALIFICATIONS: The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Knowledge, Skills and Abilities:Strong business and marketing acumen with a knowledge of business development strategy with a track record of new business/sales accomplishments.Ability to interact with all levels of employee types including senior leaders in school districts.Exemplary communication skills, including verbal and written.Excellent interpersonal and presentation skills with strong constituency building skill.Action and results oriented, self-starter, self-directed and self-motivated with an entrepreneurial quality. Must be able and willing to work without daily oversight.Good negotiation and persuasiveness skills.Maintains a high familiarity with standard concepts, practices, and procedures of relationship building and quality customer service. Must be successful in closing potential clients, customers, sales or similar.Must be a strong player with excellent planning and organizational skills in order to meet or exceed admissions projections and expectations.Confident, high energy and capable of launching new territories successfully, if necessary.Knowledge of higher-learning environments and programs.Computer/office software proficiency including MS Office Suite.Willingness to travel by car and/or plane during weekdays; may require overnight stay. 60% road travel.Must live in or within a reasonable distance from assigned territory.Must be available to work varied hours, including evenings and weekends consistently.Valid driver's license.Education and/or Experience: Bachelor's degree required. Experience and skill in building territories preferred.PHYSICAL DEMANDS/ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.The following physical demands are estimated by the amount of time spent. Usually, the amount of time spent will be estimated on a daily basis, but depending on the position could be estimated on a weekly basis or a monthly basis.Constantly: 60%+ or 5-8 hrs/shift Occasionally: 10%-25% or 1-2 hrs/shiftFrequently: 25%-60% or 4-5 hrs/shift Rarely: <10% or less than 2 hrs/shiftWork can be characterized as more than 50% sedentary while sourcing leads, developing appointments, creating presentations, and following up with students.Constantly requires the ability to communicate in order to persuade or influence; to relay complex instructions and information, advice and guidance which may be accomplished through electronic means such as a telephone, video conferencing, web meeting, or face-to-face. Work frequently requires the ability to use a personal computer and/or similar machine and related software which includes using a QWERTY keyboard requiring use of hands, fingers, forearms, shoulders and neck.Work frequently requires the ability to view, interpret, compare and assess information presented on a computer monitor or similar display.Work requires frequent travel which may include local travel or long-distance, overnight travel within the assigned territory. Travel may be by car, train, bus or airplane.Work rarely requires lifting and carrying up to 50 pounds.Frequently involves active listening in order to assess and understand and decode information from customers, prospects and staff in order to act quickly.Frequently involves reading documents or material distributed and received by electronic means, via text or IM.Constantly requires mental acuity and critical thinking for planning, organizing, assessing information; multi-tasking; use judgment; formulate recommendations; and problem solving.On a daily basis, uses mental agility and acuity to interpret and analyze data and draw inferences and conclusions; and cognitive ability to assess situations to determine the best possible course of action and the type and amount of chemicals to use; problem solving; and to address students', contacts' or staff's issues, concerns, schedules, disputes, customer problems, and the like.
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