Service Desk Specialist Level 2 with TS/SCI

IMG Information Management Group, Inc.


Job Description
Overview: Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for nearly 35 years.IMG is hiring a full-time Service Desk Specialist with TS/SCI at it's Charlottesville, VA location. Responsibilities: Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requestsProvides polite and friendly customer serviceAttempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when requiredDocuments incident status and solutions in incident database tools.Possesses current working knowledge of computers, printers, laptops, and common windows applicationsWorks through various types Tier II issues with telephone assistProvides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability Qualifications: Clearance Required: TS/SCIBaseline Certification: DoD 8570 IAT Level 2Computing Env:MTA 98-349, Windows Operating System FundamentalsEducation/Years of Experience: HS/GED + 8 yearsAssociates Degree + 6 yearsBachelors Degree + 4 yearsMasters Degree + 2 yearsPhD + 0 yearsCOVID-19 Regulations: As required by Executive Order 14042 and the guidance provided by the Federal Workforce Task Force, all federal contractor employees are required to be fully compliant with customer COVID-19 regulations. IMG will provide additional information regarding these requirements and how you can request an exception if needed.IMG COMPANY BENEFITSHealth, dental, vision, and life insuranceShort term and long term disability insurance401(k) with generous company matchFlexible Spending Accounts (FSA) and Health Savings Accounts (HSA)15 days of personal leave plus paid federal holidaysProfessional development and training assistanceInformation Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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