REMOTE Technical Assistance Center Representative: Bilingual - French/English

Interactive Brokers LLC

Job Description
Interactive Brokers LLC ("IB") seeks individuals for our technical assistance center ("TAC"). TAC representatives focus on ensuring a solid user experience through the responsive support of our trading software. As a member of the TAC team, you will assist customers with inquiries pertaining to all of our software products and act as a liaison between internal teams and customers to ensure a prompt and effective resolution of bugs and issues. The ideal candidate will possess the networking and programming knowledge to troubleshoot issues that pertain to our trading client programs. We need a TAC representative that will be probing and analytical, with the ability to recognize, test, and escalate new bugs within our software. Daily tasks will include: Ensure a prompt and effective resolution of bugs and issues. Assist a diverse range of domestic and international customers with installing, configuring, and troubleshooting our trading software and our website. Escalate issues to software developers and server operators. Address inquiries and issues regarding IB's two-factor secure login system. FULLY REMOTE OPPORTUNITY What you will need: Minimum Qualifications: 4 year college degree Proficient in English to French Language Prior experience in a customer-facing role Excellent written and verbal communication skills Experience troubleshooting networking or software related issues Preferred Qualifications: 2+ years in a network or software support role, primarily in a call-center or real-time support environment Experience with Unix and basic Unix commands Financial services industry related experience and knowledge of common financial products What we offer: Competitive salary, annual performance-based bonus and stock grant Retirement plan 401(k) with competitive company match Excellent health and welfare benefits including medical, dental, and vision benefits Wellness screenings and assessments, health coaches and counseling services through Employee Assistance Program (EAP) Paid time off and a generous parental leave policy Daily company paid lunch and a fully stocked kitchen with healthy options for breakfast and snack Corporate events including team outings, dinners, volunteer activities and company sports teams Education reimbursement and learning opportunities Modern offices with sit/stand desks* and multi-monitor setups *Sit/Stand desks are not present in all the offices. #LI-NB1