IT Support Tech

The Reserves Network


Job Description

IT Support Technician
Pay Rate: $33-$34/hr.
Location: Loop Central Drive Houston, TX
Temp to Hire

IT Support Tech’s Main Duties Performed:
  • Provide Prompt & Professional Technical Support to End Users
  • Setup New Employees – Computer, Access Cards, Phone, Applications, etc.
  • Troubleshoot & Diagnose Technical & Connection Issues Related to Desktops &
  • Peripherals
  • Install, Upgrade and Troubleshoot Operating systems & Applications
  • Maintain & Manage Desktops – Wipe, Refresh, Re-Image Desktop PCs
  • Maintain & Manage Network Printer Fleet – Troubleshoot, Escalate to Vendor
  • Resolve Basic Issues with all LGBS Mission Critical Applications
  • Advice on Software or Hardware Upgrades
  • Troubleshoot Basic Voice and Connectivity Issues with Phones
  • Ensure Firms’ IT Security Posture is Maintained at all Times
  • Maintain Excellent Documentation on IT Processes and Procedures
 Knowledge, Skills, and Abilities That Will Be Necessary for This Position: 
  • Must have a valid driver’s license
  • Excellent time management skills; punctual; excellent attendance
  • Proven Work Experience as a Desktop Support Technician
  • Advanced Knowledge of Computer Hardware, Chipsets, Memory Modules & Peripherals
  • Knowledge of Modern Operating Systems, Software Applications & Remote Access Systems
  • Communication - ability to understand issues & relay resolutions to end users
  • Ability to work in a high-volume, fast-paced environment
  • Be willing to learn Powershell Scripting & other automation tools
  • Be able and willing to cross-train and backup staff in the Mailroom and File room.
  • Be willing to take on expanded roles with server management, etc.
  • Be able and willing to travel to remote offices, as needed
  • Be willing to work after hours and on weekends if and when needed
  • Ability to lift a minimum of 50 lbs.
  • Computer Science or Information Technology related Associate or Bachelor’s Degree
  • IT certifications relevant to Desktop Support & Server Management
  • Keeping up with the rapidly advancing technologies and relevant certifications
 Physical Demands & Work Environment:
  • While performing the duties of the job, the employee is regularly required to sit, reach with hands and arms to stoop, kneel, crouch, and talk or hear.
  • The employee will occasionally be required to lift, stand, stoop and make use of safety-approved stools and step ladders to reach high shelves.
  • Requires heavy lifting (computers, UPS, boxes, furniture, etc.) generally exceeding 100lbs
  • A moderate amount of time will be spent typing and looking at the monitor, reviewing and creating reports using various software and PDF tools.
Benefits:
  • During your employment with Resource Staffing, you are eligible to enroll in our benefits program including medical (3 plans to choose from), dental, disability, critical illness, life, vision, accident and behavioral health insurance.  Additional benefits include 401K, direct deposit and our referral bonus program!  
  • Once hired full-time, you will have access to a comprehensive benefits package including a Pension Plan, 100% paid PPO plan and generous PTO package

 

Resource Staffing is an affiliate of The Reserves Network, a family-owned and veteran-founded company. Since 1989, we have been bringing employers and job seekers together in a variety of industries and positions throughout the great state of Texas. 


 As an equal opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. However you identify and whatever your background, we encourage you to 
apply today.

 

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