Customer Service Representative - TAMPA AREA APPLICANTS ONLY

Inktel


Job Description
Driven by our Passion for People, our Customer Service Representatives are experts at engaging customers across multiple channels: phone, email, online chat and social media. Connecting with people in a way that is meaningful to them is our bread and butter-and our Representatives perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team.Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters.ToSTRIVE to be a part of something greater is in our DNA-and we don't use the word "strive" lightly. It embodies what we value.Qualifications:Proven track record of ALL of the followingSTRIVE values:[S]ervice[T]enacity[R]esponsibility[I]ntegrity[V]ersatility[E]ntrepreneurshipAmazing combination of nimble thinking, high energy, passion and persistence: resourcefulnessStrong desire to be helpful and take ownership to resolve customer situationsEmpathetic and active listeningExcellent oral communication skills: clear diction, tone and knowledge/use of proper grammarPositive outlook and enthusiastic attitudeConscientious team playerDriven by delivering resultsProfessional demeanor, put togetherDependable and consistent, history of good attendanceNaturally curious with an aptitude for learning and understanding quicklyAbility to multitask by reading, typing, and navigating through applications while speaking with customersPrior customer service/troubleshooting experience preferredResponsibilities:Assist potential customers in understanding and purchasing products and/or servicesAssist customersin resolving potential product or service related issuesTroubleshoot technical issues that are related to productsand servicesIdentify root cause of inquiries by asking probing questions to determine the best solutionUseclient-specifictoolsto research inquiries, document customer interactions, and issueresolutionsReceive and respond to inbound customer inquiries via phone, email, and/ortext while updating internal computer applications and systemsMaintain required productand serviceknowledge to deliver best in class serviceWhen needed, serve as a knowledgeable, thoughtful sales consultant for customersSalary & Benefits:The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan.Salary & Benefits:The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan.#LI-LP1#LI-RemoteEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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