Find Jobs at Oak Creek Country Club

Equipment Operator


This position operates powered equipment in mowing golf course putting greens, collars, approaches, and tees. Operates lawnmowers or tractor-drawn mowers in mowing golf course areas.


Responsibilities:

Adhere to all of the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.

Servicing of golf courses which include changing pin placements, tee markers, trash removal, and making the golf course presentable daily.

Mowing of green, tees, slopes, collars, rough, and fairway areas with the appropriate piece of equipment.

Prepare sand bunkers for daily play by using appropriate equipment and procedures.

Wash off, fill with fuel (if applicable), and return all equipment to their proper storage areas.

Assist other Members of staff whenever necessary to help expedite the completion of a task.

Knowledge of safe and efficient mechanical operation of motorized equipment.

JOB REQUIREMENTS

• Minimum 1 year golf course experience.
• High school degree preferred.
• Valid Drivers License.

Food Runner
Act as a liaison between the line and service staff. Responsible for expediting all orders in a timely manner ensuring order accuracy. Transport food from kitchen to dining room, as needed, to provide quality service. Work with other Club Departments to ensure Member and Guest satisfaction. Consistently display the Three Steps of Service at all opportunities to provide excellent service.

This position reports directly to the FB Director/Service Director with indirect reporting to the Captains, Servers, and Chef.

Day to Day:

• Maintain ClubCorp service standards as outlined in the FB Service training program at high standards.
• Ensure all plates are prepared according to the tickets with any special instructions completed. Adhere to ticket time standards and expectations.
• Ensure the plate presentation meets standards and expectations, such as garnish, clean etc. Verify all accompanying extras, such as sauces, are correct according to the order specifications.
• Restock the window with plates, bowls, soup spoons, steak knives, liners, to go materials, etc. that are used to efficiently provide the tools required by the service staff to fulfill the service requirements.
• Prepare trays with orders by correct seat numbers.
• Assist the team responsible for clearing and resetting all tables promptly and efficiently.
• Clean and maintain designated work areas.
• Assist service and banquet staff as needed.
• Assist fellow Employees, Members and guests to ensure delivery of the Three Steps of Service without being directed. Be aware of team members and the environment and participate as a member of the team.
• Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible.
• Must be able to interact with Members/Guests professionally, helping them with changes and last minute requests as needed.

All the other stuff we do:

• Because of the fluctuating demands of the companys operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
• Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
• Be able to follow instructions well, multi-task and work at an efficient pace to keep up with business needs.
• Responsible for maintaining good conduct and safe working habits while in all areas and assure that others are acting safely.
• Attend daily line-up and participate as requested.
• Wear a clean and neat uniform that follows ClubCorp and your property uniform standards daily.

• A high school diploma preferred.
• Ability to communicate and follow instructions.
• You are comfortable working in both indoor and occasional outdoor environments.

Banquet Captain
The Banquet Captain is In charge of banquet functions in the Club. Supervise banquet service personnel to assure member and guest satisfaction through proper food and beverage service and presentation. Maximize the club's profitability from the catering function.

Responsible for ensure food and beverage STAR Service to Members/Guest ensuring satisfaction, Member retention, and coordinating with the other Club departments. Also, responsible for ensuring successful of execution the food and beverage activities and functions happening at the club during his/her shift. Consistently display the 3 Steps of Service at all opportunities to provide service.

Essential Functions & Accountabilities

• Works with Private Event Director on daily basis with the current events.
• Responsible for executing private and club events.
• Holds pre-function meetings with servers to ensure smooth, efficient service, assigns server stations and coordinates the timing of courses with the kitchen personnel.
• Ensures that all banquet staff are well-groomed and in proper uniform (including name tag) before clocking in.
• 5.Consistantly checkes Diagrams for buffet tables, guest table and other function room set-up needs for special events, and Ala Carte dining.
• Assures proper inventory of all banquet service equipment and supplies to meet required needs.
• Regularly inspects all front and back of the house service areas and equipment to assure that sanitation, safety, energy management, preventive maintenance and other standards for the department are met.
• Develop on-going training for all FOH service employees.
• Handles member and guest complaints.
• Acts as Lead Waiter at special, private functions as needed.
• Meet and greet guest upon arrival and make contact with host of event.
• Trains, supervises and evaluates FOH service staff.
• Assures that all functions are properly staffed in accordance the event.
• Assures the neatness, cleanliness and safety of all dining areas.
• Participates in weekly food & beverage meetings
• Assumes Opening or Closing Manager responsibilities when assigned.
• Conducts after-event evaluations to improve quality and efficiency of all FOH functions
• Responsible for ensuring staff is aware and ready to execute daily assignments and side work to be completed in their respective areas, to meet Club standards and as communicated in the Star Service FOCUS expectations (ie orderly/organized work areas, consistently sanitary work areas, refill/stock containers and supplies, etc.)
• Assist fellow Employee Partners, Members and guests to ensure delivery of the 3 steps of service without being directed. Be aware of team members and the environment and participate as a member of the team.
• Notify F&B Director and Private Event Director of Member/Guest complaints at the time they occur. Rectify, practicing service recover, any complaints as soon as possible.

Job Requirements

• Must be able to work at a rapid pace while maintaining attention to detail
• Must have the ability to handle more than one task at a time.
• Must have demonstrated good supervisory skills.
• Must have good communication and promotional skills.
• Must have teaching and motivatinal skills.
• 3 - 5yrs experience in the food & beverage industry.
• 1 - 3yrs supervisory experience
• High School Diploma
• Certification/License

Food Handlers Certificate, FSP certified, ASAP certified

Beverage Cart Attendant
Responsible for Building Relationships and Enriching Lives by providing STAR Service to Members and Guests ensuring their complete satisfaction while playing on the golf course or other designated areas. Enhance Member retention efforts and coordinate with the other Club departments to provide the Three Steps of Service at all times whether on the golf course, in the Halfway House, or other Food and Beverage service areas.

This position reports directly to the FB Director/Service Director with indirect reporting to the General Manager, Captain, and Head Golf Pro.

Day to Day:

• Maintain excellent FB service standards as outlined in ClubCorps FB service standard guidelines and other training programs.
• Offer Members and guests the opportunity to obtain and enjoy food and beverage while in the process of playing golf or enjoying other events. Know and follow the rules of golf etiquette when approaching a golf group at all times.
• Greet Members promptly by name and make introductions with guests, maintaining a polite and friendly manner at all times, in order to provide high quality service in a timely manner.
• Provide timely coverage of assigned course, anticipating visits to each group every 4-5 holes while maintaining communication with other attendants and management to ensure adequate coverage as needed.
• Offer to dispose of trash and empties to assist the Members and guests to maintain a consistent and clean environment. Assist in other ways such as directions to the restroom, club house, etc. Be super knowledgeable.
• Prior to departing onto the courses for service, stock cart with food, beverage, ice, etc. and transaction supplies.
• Collect payments (i.e., cash, member charge, etc.) and accurately reconcile daily bank at the conclusion of each shift. Process all business for the day and deposit in designated area.
• Request and restock in a timely manner to ensure proper par levels that allow for consistent and quality service.
• Maintain proper knowledge of product, up selling where applicable. When possible, know which Members and guests are on the course by consulting tee sheets, attending line-ups, etc. and create magic moments with favorites.
• Operate golf carts within guidelines, policies and procedures to ensure proper safety to avoid accidents.
• Safely secure all products on cart including cash bank, keys, etc. and other company property as assigned.
• Document all spills and waste of product &ndash daily par versus usage sheets.
• Clean and sanitize the cart of all food, ice, and trash at the end of each shift. Ensure health code standards are met at all times.
• Communicate with Service/FB Director when special products are needed or there are any problems with food quality, supplies or presentation.
• Assist fellow Employees, Members and guests to ensure delivery of the Three Steps of Service without being directed. Be aware of team members and the environment and participate as a member of the team.
• Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible.
• Because of the fluctuating demands of the companys operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
• Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
• Demonstrate good teamwork.
• Work well under pressure, coordinating multiple tasks at any given time.
• Responsible for attendance at all Service Training Meetings as requested.
• Maintain good conduct and safe working habits while in all areas of the Club and assure that others are acting safely.
• Attend daily line-up and participate as requested.
• Wear a clean and neat uniform that follows ClubCorp and your property uniform standards daily.

• A high school diploma preferred.
• Previous Food and Beverage experience preferred.
• Alcohol and food safety awareness certificate.
• Valid drivers license to operate golf cart.
• Excellent communication skills and articulate speech. Ability to follow instructions well.
• You always perform at the highest level of ethical work standards.
• You are comfortable working mostly outdoors.

floor supervisor


The floor supervisor assists the Service Director in overseeing day-to-day operations including casual and fine dining, private events and bartending operations. This employee partner supervises set-ups, breakdowns, staffing levels and quality of service while maintaining Food and Beverage financial goals.


Responsibilities.

• Touching Tables
• Employee Reviews
• Assist with hiring
• Ensuring our standards of service are upheld
• Oversee banquets when needed
• Training new and existing employees
• Printing menus
• Willing to jump into the action when needed - Bartending/Serving, etc.

JOB REQUIREMENTS

• Three years experience as a server, floor or bartending supervisor in a la carte/private dining service.
• High-energy, outgoing personality with strong " professional interpersonal communication skills.
• Proven track record of team leadership and motivation skills.
• Attention to set up and service details are a must.
• Diplomatic team player able to foster relationships with Members, Employee Partners and guests.
• Possesses a passion for exceeding Member expectations and a commitment to excellence that results in providing the highest quality Member and guest experience.

Food Runner
Act as a liaison between the line and service staff. Responsible for expediting all orders in a timely manner ensuring order accuracy. Transport food from kitchen to dining room, as needed, to provide quality service. Work with other Club Departments to ensure Member and Guest satisfaction. Consistently display the Three Steps of Service at all opportunities to provide excellent service.

This position reports directly to the FB Director/Service Director with indirect reporting to the Captains, Servers, and Chef.

Day to Day:

• Maintain ClubCorp service standards as outlined in the FB Service training program at high standards.
• Ensure all plates are prepared according to the tickets with any special instructions completed. Adhere to ticket time standards and expectations.
• Ensure the plate presentation meets standards and expectations, such as garnish, clean etc. Verify all accompanying extras, such as sauces, are correct according to the order specifications.
• Restock the window with plates, bowls, soup spoons, steak knives, liners, to go materials, etc. that are used to efficiently provide the tools required by the service staff to fulfill the service requirements.
• Prepare trays with orders by correct seat numbers.
• Assist the team responsible for clearing and resetting all tables promptly and efficiently.
• Clean and maintain designated work areas.
• Assist service and banquet staff as needed.
• Assist fellow Employees, Members and guests to ensure delivery of the Three Steps of Service without being directed. Be aware of team members and the environment and participate as a member of the team.
• Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible.
• Must be able to interact with Members/Guests professionally, helping them with changes and last minute requests as needed.

All the other stuff we do:

• Because of the fluctuating demands of the companys operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
• Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
• Be able to follow instructions well, multi-task and work at an efficient pace to keep up with business needs.
• Responsible for maintaining good conduct and safe working habits while in all areas and assure that others are acting safely.
• Attend daily line-up and participate as requested.
• Wear a clean and neat uniform that follows ClubCorp and your property uniform standards daily.

• A high school diploma preferred.
• Ability to communicate and follow instructions.
• You are comfortable working in both indoor and occasional outdoor environments.

We are Invited.


At Invited Clubs, work feels like play as you build relationships with your team and meet Members from all different backgrounds. Every time you step foot in your Club, you can create magic moments and enrich lives. We are passionate about bringing people together and bringing out the very best in life. So, join us and be a part of a fun, fast-paced, high-impact group of talented people where you belong.

Invited reflects our proud history of inclusiveness and captures our welcoming spirit. Our unprecedented collection of more than 200 golf and country, city, and stadium clubs share a common goal- building relationships and enriching lives. The time has come to build on our traditions and write new chapters. We welcome you to join us.
Invited. Where You Belong.




Job Summary


Line Cook


The Line Cook is responsible for ensuring the highest quality of culinary services for our Members and Guests. They support a la carte and private event food production while maintaining consistent food preparation and plate presentation.



Day-to-Day



Assists the Executive Chef and Sous Chef with any tasks requested while working at an efficient pace to keep up with business needs.


Sets up and stocks food items and other necessary supplies.


Maintain cleanliness and complies with food sanitation requirements by properly handling food and ensuring correct storage.


Performs inventory checks and completes food storage logs.



Why Invited


World's Largest Network of Private Clubs and Golf Courses.

Family Focused Work Environment.

Work/Life Balance.

Medical, Dental, 401k Potential.

Competitive Pay.


Upward Mobility in a Thriving Company.



About You



Prior experience as a Cook.


Working knowledge of broiler, pantry, and sauté stations.


Previous Country Club or Restaurant experience preferred.


Ability to stand for long periods of time.


Have more questions? Check out ourInvited Jobswebsite to get more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks:LinkedIn
Instagram Twitter Facebook



Invited is an Equal Employment Opportunity Employer / Invited participates in E-Verify. This job post is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operation of the Club.

Server
Responsible for providing food and beverage STAR Service to Members and Guests while consistently displaying the Three Steps of Service at every opportunity. Work closely and coordinate with other team members to ensure Member/Guest satisfaction and retention.

This position reports directly to the FB Director, Service Director, and Banquet Manager with indirect reporting to the Private Events Director, Captain, and General Manager.

Day to Day:

• Maintain ClubCorp service standards as outlined in the FB Service training program(s) at high standards
• Responsible for food and beverage service to Members and guests, adhering to the ClubCorp standards of service.
• Complete and comprehensive knowledge of the a la carte menu is mandatory, including daily features and specials that may not be available directly on the menu.
• Accurately execute Member/Guest orders and requests in an attentive and timely fashion.
• Know Member names and greet them promptly while providing a warm welcome making them feel at home.
• Ensure daily assignments and side work is complete in respective areas to meet Club standards. Consistantly sanitize work areas, refill/stock containers and supplies, etc.).
• Assist fellow Employees, Members and guests to ensure delivery of the Three Steps of Service without being directed. Be aware of team members and the environment and participate as a member of the team.
• Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible.
• Complete additional duties as assigned by the FB Director, Service Director, Private Events Director, etc.
• Possess clear knowledge of all various liquors, beer and wines available at the Club.
• Must be able to interact with Members/Guests professionally, helping them with changes and last minute requests as needed.

All the other stuff we do:

• Because of the fluctuating demands of the companys operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
• Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
• Responsible for maintaining good conduct and safe working habits while in all areas and assure that others are acting safely.
• Follow all service department, club and corporate guidelines and policies as instructed by supervisor, policies and manuals.
• Attend all Service Training Meetings as requested.
• Attend daily line-up and participate as requested.
• Wear a clean and neat uniform that follows ClubCorp and your property uniform standards daily

• A high school diploma preferred.
• Previous Food and Beverage experience preferred.
• Food Handler and Alcohol Server Certifications as required by State and City.
• You have completed FB Service Training.
• Excellent communication skills and articulate speech.
• Ability to communicate and follow instructions.
• You are comfortable working in both indoor and occasional outdoor environments.

Assistant Food & Beverage Director at Oak Creek Golf Club



At Invited Clubs, work feels like play, as you build relationships with your team and meet Members from all different backgrounds. Every time you step foot in your Club, you can create magic moments and enrich lives. We are passionate about bringing people together and bringing out the very best in life. So, join us and be a part of a fun, fast-paced, high-impact group of talented people, where you belong.


Job Summary:


We are looking for a passionate, creative, and motivated leader to join the Food & Beverage team. The Assistant Director's primary purpose is to oversee the daily Food and Beverage operations in support of the Director of Food & Beverage or General Manager. The ideal candidate will have experience managing the dining room of the restaurant, creativity to develop and execute promotions and events that our clientele will enjoy, and increase a la carte sales.


Day-to-Day:

• Ensure all food and beverage operations and Member experiences/services are coordinated to exceed Member expectations while driving initiatives to achieve the Club's revenue and profit objectives.
• Assist in selecting, coaching, training, and developing a qualified staff of Service Excellence Employees to understand the relationships between value, Member experience, and Member retention/attrition.
• Responsible for ensuring the service team is properly trained to deliver exceptional service and to create memorable moments for members. This could include interactive dining, table-side service, promoting specialty or signature items, etc.
• Collaborate with the Food and Beverage Director and Executive Chef to create food & beverage promotions and entertainment events to drive a la carte revenue.
• Responsible for Front of House scheduling and ensuring that they meet budgeted labor targets.
• Complete scheduled inventories and ensure proper administration processes are followed.
• Ensure compliance with federal, state, and local food sanitation and safety regulations. Be knowledgeable about the most updated laws and guidelines and communicate this information to the staff.

About you:

• 3+ years in leadership/management or related field in the Food & Beverage Industry.
• Bachelor's Degree preferred.
• Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification preferred.
• Deals with highly confidential material (i.e. Member/Employee Data).
• Service STAR Training, Alcohol Management.
• Microsoft Office Suite and Computer literacy are required. Strong leadership and communication skills internally and externally.

Compensation: $60,000 - $70,000 salary range commensurate with experience - Bonus Potential, Benefits, Club Perks, and much more!



About us:


Nestled in the shadows of our Nation's Capital, this Ault Clark masterpiece is the jewel of the Oak Creek community. Oak Creek, with its winding fairways, lined by age-old oak trees boasts a luxurious pro shop and The Grove restaurant, which provides for all your golfing needs while offering the perfect venue for post-golf celebrating. The Grove stems from a rich history that began in 1819 when the original 850 acres of land were covered with the oak trees that became the foundation for our community. The word \"Grove\" serves as a metaphor for the many families who represent our community and a group of oaks which is the symbol of \"strength\" and \"endurance.\" A lifestyle Club that provides a wide array of amenities, benefits, and perks to the members, guests, employees, and clients at the Club.

We areInvited, a dynamic lifestyle company that brings people together through extraordinary experiences, impeccable service, and opportunities to build meaningful relationships. As the largest owner and operator of private clubs, we take pride in creating vibrant communities where everyone is welcome and every day is a celebration at more than 200 golf and country clubs, city clubs, and stadium clubs in 30 states, the District of Columbia, and two foreign countries. We offer competitive compensation and comprehensive benefits to our team members including medical, dental, and vision, paid time off, individual investment options (401k), fun family culture, and professional and career development/advancement within the company portfolio. We are a Members' haven and a home away from home for our Employees to follow their passion for Golf, Tennis, Fitness, Food & Beverage, Private Events, Sales, and more.

Have more questions? Check out ourc
areerssite for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks:LinkedIn
Instagram Twitter Facebook


Super excited about the opportunity? Email your resume to our Recruiting Manager:Courtney.congdon@invitedclubs.com



Invited is an Equal Employment Opportunity Employer & participates in E-Verify.


This job post is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary.

Marshall
Responsible for providing the highest level of professionalism and customer service for our Members and Guests on the course while professionally enforcing all club rules pertaining to golf as well as providing assistance to Members and Guests in order to keep play at an even flow.

This position reports directly to the Director of Golf or Head Golf Pro and indirectly to all Golf Professionals.
Day to Day:

• Provide efficient and friendly customer service by displaying and enforcing the Three Steps of Service as Members and Guests play golf.
• Be on the course as scheduled, unless checking with the starters or other golf operations staff reporting any incidents or situations that need attention.
• Assist Members and Guests whenever possible by providing suggestions on proper golf course etiquette.
• Responsible for enforcing all club rules as they pertain to the golf course.
• Maintain a polite demeanor whenever a Member or Guest is approached with a violation.
• Assist Members, whenever possible, by looking for lost balls, and providing rides, if desired.
• Repair ball marks whenever possible, fill divots with topsoil and pick up loose articles on the golf course while straightening cart guidance ropes and their supports.
• Assist and coordinate services with other golf operations staff including Outside Services, Range Attendants, Cart Attendants, etc., to ensure seamless and efficient services for all Members and Guests.
• Be informed to let Members and guests know of Club services, features, upcoming events and specials available in the Golf Shop.
• Ensure all daily assignments are completed in their respective areas, to meet Club standards (i.e., no trash/debris on course, supplies are restocked, signage is neat, etc.).
• Assist fellow Employees, Members and guests to ensure delivery of the Three Steps of Sservice without being directed. Be aware of team members and the environment and participate as a member of the team.
• Notify supervisor of Member/Guest complaints at the time they occur. Resolve customer complaints as soon as possible.

All the other stuff we do:

• Because of the fluctuating demands of the companys operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
• Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
• Ability to communicate effectively with proper grammar.
• Ability to work well under pressure, coordinating multiple tasks at any given time
• Ability to focus attention on detail.
• Maintain good conduct and safe working habits while in all areas of the Club and assure that others are acting safely.
• Attend daily line-up and participate as requested.
• Wear a clean and neat uniform that follows ClubCorp and your property uniform standards daily.

• A high school diploma, GED, or equivalent, is required.
• Customer service experience. Basic Golf Knowledge Required.
• You can be trusted to maintain confidentiality of all proprietary Company information and sensitive employee matters, except as expressly authorized by the Company.
• You always perform at the highest level of ethical work standards.
• You are comfortable working in both indoor and outdoor environments with frequent exposure to extreme hot or cold temperatures and humidity.

Host Staff
Responsible for creating the first and last impressions of the Club experience for Members and guests by providing the Three Steps of Service as Members/Guest are greeted and seated. Also responsible for maintaining an orderly work area and assisting with other staff positions, such as Member Services Representative duties, as requested.

This position reports directly to the FB Director/Service Director with indirect reporting to the General Manager and Captains.

Day to Day:

• Maintain ClubCorp service standards as outlined in the FB Service training program at high standards
• Know Members names and greet them promptly in a manner to provide a warm welcome and making them feel at home
• Greet and seat Members and guests promptly in a polite manner while displaying a high quality level of service in a timely manner.
• Converse with Members and guests in an outgoing and friendly manner. You will be asked to focus your attention on Members and guests needs and remain calm, professional and courteous at all times, even when under pressure.
• Assist the service staff as needed, adhering to the ClubCorp standards of service.
• Close out podium at the end of each shift and maintain it in an orderly fashion.
• Assist in Member Services duties when necessary.
• Ensure daily assignments and side work is complete in respective areas to meet Club standards (i.e., orderly/organized work areas, consistently sanitize work areas, refill/stock containers and supplies, etc.).
• Assist fellow Employees, Members and guests to ensure delivery of the Three Steps Service without being directed. Be aware of team members and the environment and participate as a member of the team.
• Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible.
• Must be able to interact with Members/Guests professionally, helping them with changes and last minute requests as needed.

All the other stuff we do:

• Because of the fluctuating demands of the companys operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
• Be knowledgeable of the following, but not limited to:
  -Club hours of operation, services and amenities
  -Guest policies
  -Basic Membership and private event information
  -Club menus, dress code and ambiance
  -Club special events and newsletter
• Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
• Responsible for maintaining good conduct and safe working habits while in all areas and assuring others are acting safely.
• Demonstrate good teamwork and follow instructions well as directed.

• A high school diploma preferred.
• Previous experience in service industry preferred.
• Previous experience working a telephone system preferred.
• Can be trusted to hold all member information strictly confidential.
• Ability to communicate and follow instructions.